Common Issues & Solutions

Here are solutions to common issues you might encounter while editing.

I can’t click on text to edit it

Cause: Not all components support inline editing. Only specific fields in certain blocks are inline-editable.

Solution: Use the sidebar panel instead. Click on the content block in the preview, then edit the field in the sidebar on the left.

Blocks that support inline editing:

• Text Block (heading, content)
• Media Block (heading, content, image)
• Resources Banner (heading, subheading, button text)
• Homepage Hero (title, subtitle, highlighted text)

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My changes aren’t showing in the preview

Cause: The preview sometimes takes a moment to rebuild after changes.

Solution:

1. Wait a few seconds for the preview to refresh.
2. If it still doesn’t update, try saving and reopening the page.
3. Check that you’re editing the correct field — some similarly named fields exist.

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I accidentally deleted a content block

Solution:

• Before saving: Close the editor without saving (click away or press Escape). Your changes will be discarded.
• After saving: Contact your administrator. CloudCannon keeps version history, and they can restore a previous version.

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The page looks different from what I expected

Cause: Layout options like image_position, text_alignment, or background may have been changed.

Solution: Check the block’s layout fields in the sidebar:

• image_position — Should be left or right
• text_alignment — Should be left, center, or right
• background — Check the background color
• block_spacing — Check vertical spacing setting

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I can’t find the page I want to edit

Solution:

1. Use the search bar in the Pages section.
2. Check the correct folder — pages are organized by section (services, about, etc.).
3. Remember that landing pages are at the section root (e.g., services.md) while detail pages are in sub-folders (e.g., services/air-freight.md).

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I uploaded an image but it looks stretched or blurry

Cause: The image dimensions don’t match the recommended size.

Solution:

Image Type	Recommended Size
Hero banner background	At least 1920px wide
Media block image	At least 800px wide
Service card image	At least 500px wide
Profile photo	At least 400px wide

Use JPG format for photos and PNG for graphics with transparency. Keep file sizes under 500KB when possible.

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I can’t add a new page

Cause: You might not have the right permissions, or you’re in the wrong section.

Solution:

1. Make sure you’re in the Pages section (not Site Settings/Data).
2. Click the + Add button in the top right.
3. If you don’t see the + Add button, contact your administrator — you may need additional permissions.

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The save button is grayed out

Cause: No changes have been detected.

Solution: Make sure you’ve actually modified a field. Sometimes clicking into a field without changing anything doesn’t register as a change.

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Need More Help?

If you encounter an issue not listed here, contact your site administrator or the development team.

Tip

When reporting an issue, include:

1. Which page you were editing
2. What you were trying to do
3. What happened instead
4. A screenshot if possible